Services Management

Digital Mine Services Management

Quick Statistic:  Cloud-based service execution software can increase technician productivity 23% and customer satisfaction 20%

We work with our customers to provide field-service management and real-time communication solutions – enabling Miners to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime.

Field Services Management helps original equipment manufacturers and Miners execute the entire service delivery process. We help customers deliver differentiated services that drive new sources of revenue, improve efficiency, and boost customer loyalty.

•     Provides efficient & optimal technician scheduling
•     Manages work orders from creation to completion
•     Manages work orders from creation to completion
•     Supports techs with field-tested mobile technology
•     Ensures work is completed and meets SLA’s & safety requirement

Asset Service Management optimizes the execution of mining operations and maintenance by enabling mining service teams to increase productivity and asset uptime while reducing safety and compliance incidents.

•     Plan & execute jobs that span multiple days and crews
•     Ensure work is completed on time and budget
•     Provides process flows that aligns with the business needs
•     Managed contractors and technicians in a single location

Real-Time Communication connects mining technicians in real time with the people and information needed to confidently get the job done quickly and correctly, enabling mining operations to reduce mean time to repair, boost customer satisfaction, and improve employee engagement.  

Plan & execute jobs that span multiple days and crews

•     Provides single location for collaboration
•     Sends critical messages to the mining field in real-time
•     Creates virtual support 24/7